Point Care

Because of the ongoing changing nature of the COVID-19 pandemic, this webpage will be updated regularly.

During the COVID-19 pandemic, most residential courses include two primary components each week—namely, (1) a live interactive session on campus or in Zoom, and (2) assignments completed through the online course website. If students participate in the live session AND submit at least one online assignment, they receive full credit for class attendance that week (entered into CampusNexus as 60 minutes). If they complete only one component, they receive half credit for attendance that week (entered into Nexus as 30 minutes). Otherwise, the normal attendance policy applies.

Point University’s top priority is the health and safety of our students, faculty, staff, and community. Our goal is to provide all of our students an excellent experience during this challenging time. Much of the information on this page is most relevant to our West Point students and the work we are doing to help students safely attend campus. Our online students and our partnership students, through church partnerships or our dual enrollment partnerships, are very important to us and we will do all we can to support our students and partners. All such students should use this student decision tree to take the appropriate steps to contact faculty members or relevant staff if you need special assistance. Please see below to learn more about Point University’s COVID-19 response plan and the Point Care program. Employees should use this decision tree.

Policies and Compliance

Point Returns to Campus is a comprehensive PDF of all the information needed for returning to campus (revised 12.15.20).

Due to the importance in adhering to Point Care policies, and the potentially significant impact violations could have upon the health and wellbeing of all members of the community, there may be occasions when repeat offenders or significant violations will need to be address with sanctions. In those cases, Student Life adjudicators will operate under the Point Care Accountability Policy.

Daily Health Screening Instructions

For instructions on how to register your account with Talon or completing the daily questionnaire, please review this PowerPoint.

TeleDoc Information and Local Testing Sites

Click here to view local testing sites. These testing sites are local to our West Point campus.

Students have the option to consult TeleDoc with no cost to them or to their insurance. The instructions for registering your account and consulting with a doctor are in this document.

Glossary of Terms

These definitions are based on CDC guidance:

  • Isolate/Isolation: Stay at home and separate from others within the household by staying in a specific room or area and by using a separate bathroom (if available). You can be around others after 3 days with no fever without the use of medicine that reduces fever, AND after symptoms improve, AND 10 days since symptoms first appeared. Consult with Point Cares Representative on return date based on symptoms subsiding.
  • Quarantine: Stay at home for 14 days and monitor your health by checking your temperature 2x/day and watch for symptoms of COVID-19. Return date will be provided by Point Cares representative.
  • Self-Monitor: Continue to perform normal functions while taking everyday preventative steps and be alert to the development of symptoms.
  • Close Contact: Someone who was within 6 feet of an infected person for at least 15 minutes starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to specimen collection) until the time the patient was isolated.
  • Lower Risk Activities: Outdoors. Small groups. Known people. Shorter duration of contact. Ability to physically distance 6 feet apart, wear masks, and wash hands.
  • Higher Risk Activities:  Indoor spaces. Larger groups (>10 people). Unknown people. Longer duration of contact. Inability to physically distance, wear masks, or wash hands.


  • Social distancing: Follow practices of maintaining six feet distance from others as possible. All floor and facility signage must be followed.
  • Masks: Should be worn at all times except in dorm rooms with flock and family units.
  • Personal sanitation: Wash your hands regularly. Use sanitizer throughout the day.

Student, Parent and Guardian FAQs

Student and Parent FAQs


Q: I would like to complete my coursework online even though I am a traditional student and can participate in the Unbounded experience.
A: Although the Unbounded experience may provide you with the best experience, you may choose to take your classes online if needed. For students desiring this option, all program details and billing charges will remain the same (i.e. remain in the traditional program and retain all scholarships), and courses will be accessed remotely.

Q: Do I have to go to the classroom? Will it be required?
A: Although attendance is optional for the live classroom component, we highly recommend that you attend and take advantage of the one-on-one class time with each instructor. Each instructor’s course may look different, but our mission of educating students for Christ-centered service and leadership will remain the same. The live classroom portion of the course will be coordinated by each individual instructor. It is highly possible that the instructor will assign a participation grade or bonus points associated with the live meeting. Please reach out to your instructor for more information on their live session options.

Q: What if I cannot meet with instructor because of a game?
A: Attendance will be taken once per week in the online component of the course. Your instructor will provide you several opportunities to participate online, and student-athletes can meet this attendance obligation regardless of athletic travel.

Q: How will I know when I can meet with my instructor?
A: Each instructor will post clear instructions in the online portion of your course in Canvas regarding days and times to meet. Locations for in-person sessions and links for meetings via web sessions will be posted in Canvas. All instructors will offer live instruction each week. Most instructors will offer an in-person component, and all instructors will be available to students via Zoom live sessions, as well.

Q: How will I access my classes?
A: The online portion of the course will be available through Canvas, which you can access via my.Point.edu.

Q: Do we meet only certain days online?
A: Instructors will publish meeting times and locations for live classroom experiences in the Canvas course online.

Q: Do we have to stay in our residence hall to study?
A: The great thing about Unbounded is that the course material will be available anywhere you can take your device. You’ll be able to combine the material in Canvas with live interaction with your professor and peers.

Q: Do we have to be on campus?
A: We are planning to offer you a full host of services on campus. However, if you choose not to come because of health concerns, you may complete your coursework remotely. Please consult campus publications for the potential impact of remote coursework for eligibility, visa considerations, and financial implications.

Q: Do we have to meet if an instructor gives in-seat hours?
A: Instructors will be giving participation grades for student engagement in live classroom experiences. Students will likely benefit from participating in live classroom experiences.

Q: Can I switch to the online program because I don’t want to be in seat?
A: Within the Unbounded model, you will have the option to complete your coursework remotely. Therefore, unless you wanted to enroll in a program we did not offer on-ground, there would be no reason to switch.

Q: Can I still get my scholarship(s)?
A: Yes, Point is committed to honoring scholarships during the 2020-21 academic year.

Q: I want to transfer out to go somewhere else online.
A: The great thing about the Unbounded model is that your level of comfort dictates your mode of participation in live experiences. If you feel safer at home, you may take part in the Unbounded modality from the comfort of your home.

Q: What about graduation in December?
A: Point is closely monitoring the pandemic and will update students throughout the semester regarding the fall graduation ceremony.


Q: If students are returning for the spring semester, do they need to move completely out of the living areas at Thanksgiving break?
A: If students are returning for the Spring semester, they do not need to move all of their belongings out of the living area when they go home for Thanksgiving break. However, they should take everything with them they will need until January when the living areas are scheduled to reopen, as they will not be permitted back onto campus.

Q: What if I don’t have a place to go for the Thanksgiving/Winter break?
A: Hardship housing request forms will be available via eRez beginning October 1st. Students must submit their hardship request no later than October 30th and will receive notification of the results of their request no later than November 6th.

Q: When are Fall graduates expected to move out?
A: Fall graduates must move all their belongings out and complete their check-out before Thanksgiving break.

Q: How will housing billing be adjusted since students cannot remain on campus after Thanksgiving?
A: The cost associated for housing involved additional expenses this year that was absorbed by the university, and we did not pass the cost of those expenses to students. If the university does experience a reduction in costs, the cost savings will be passed along to the students.

Q: When are Fall sports expected to move out of campus housing?
A: All students will pack up and move off campus right before Thanksgiving break and will not return until the Spring semester. A determination regarding Winter sport athletes will be made once the NAIA announces their policies regarding the Winter athletic season.

Q: When do meal plans begin?
A: Meal plans begin on August 8th when the first set of students move on campus. Fall athletic teams are moving on campus first, and then Marching Band, non-athletes and Spring athletic teams are to follow later in the month of August.

Q: Why do students have to live with sports teams?
A: Point University chose a Skyhawk Family/Flock approach for students living with their teams due to the nature of practices and games where contact may already occur. It decreases the opportunity from spreading the virus by decreasing the number of interactions between students. The creation of living arrangements by team will also provide the best opportunity to reduce the spread of the virus by developing a bubble-like atmosphere and contain it within a sports team. In the analysis we completed, we believe this to be the safest option for housing instead of broadening student groups for housing outside of teams.

Q: Why house students by sports teams, as they will have visitors from other sports and nonsports?
A: Visitation will not occur in living areas during the pandemic; however students will be able to visit rooms/apartments of other Skyhawk Family members. It is one more way that we can help curb the spread of COVID-19.

Q: Why can’t seniors choose where they want to live?
A: The Skyhawk Family/Flock approach places students together based on teams not on classification of the student, although every effort will be made to ensure a comfortable community for all ages.

Q: Why is Point doing this as it may not seem reasonable/fair to students who normally get to request housing placement (Skyhawk Family/Flocks)?
A: Point University is doing as much as possible to help ensure the safety of all students, faculty and staff. Because students in teams are already together frequently for practices and games, this strategy helps to lessen risk for students not already exposed to potential close encounters with other students. We understand that this school year will look different than in the past, but our hope is that we are able to provide community and an option to have as close to a college experience as possible.

Q: What if I don’t want to/don’t feel comfortable living on campus within the Skyhawk Family/Flock structure?
A: Students are allowed to submit a housing exception request/appeal via eRez if they have health-related concerns living on campus in the Skyhawk Family/Flock structure. This exception request is primarily for non-athletes as athletes are agreeing to participate in sports without masks are subjecting themselves to close contact with the same students they would be living with under the Skyhawk Family/Flock structure.

Q: What if I am not cleared by all the appropriate Point offices in time to move in with my Skyhawk Family on our appointed day/time?
A: Those who do not get cleared in time to move in with their team/group/Skyhawk Family, will move in on August 24th between 11:00 a.m. and 1:00 p.m. This specific time will allow current residents to be out of the living area and create the appropriate social distancing for students and their two family members to move in their belongings.


Q: What protocols will be used to keep students safe in housing and on campus?
A: All Point Care regulations and information is available at www.point.edu/point-care as well as a summary in the Point Returns to Campus document sent to students the last week of July.

Q: Will there be a medical presence on campus for students to access?
A: Point University partners with Emory Healthcare in West Point, Georgia, for students to access medical care. This website details the services offered.

Q: What happens if a student tests positive for COVID-19?
A: All students, faculty and staff are following Point Care regulations for daily health screens. Should a student test positive for COVID-19, he/she is to follow the decision tree for the appropriate guidance as to next steps.

Q: Am I still required to follow Point Care regulations if I have received vaccine?
A: Yes, at this time all individuals are required to follow Point Care regulations, including wearing a mask, even if they have received the vaccine.