Academic Support Services: Traditional
All Point students have academic advisors with whom they meet regularly to plan degree programs based on their interests, skills and educational goals. Students are ultimately responsible for making decisions about their educational programs, and for ensuring that degree requirements are met prior to graduation. However, advisors play a pivotal role in a student’s academic career. Advisors can give experienced advice about choosing courses and a major; can provide information about other educational opportunities, such as foreign study, mission trips and internships; and can point students in the right direction for a variety of student services.
Point’s main website (www.point.edu) gives students access to general information about the University, along with news and updates, academic catalogs, digital library resources, financial aid information, institutional policies, and a variety of other resources and services.
The Consumer Information section of the website (http://point.edu/disclosures) offers public disclosures required by the Higher Education Opportunity Act of 2008. It includes information on many aspects of University operations, such as accreditation, student achievement, campus security, emergency procedures, student privacy, and Title IX sex discrimination protections (http://point.edu/titleix).
The MyPoint Student & Faculty Portal provides a convenient means for students to receive messages and check their financial aid status, account balance, grade point average, and more. It includes direct links to many of the student services described below. Users enter MyPoint by logging into the single sign-on (SSO) portal (http://my.point.edu) and entering their Point username and password.
Point’s Intranet(http://intranet.point.edu) offers students access to additional policies and information, various forms such as transcript and interlibrary loan request forms, and many of the student services described below.
Point email accounts facilitate communication between students, faculty, and support staff. Students should check their Point email accounts daily for messages from the University. Users may access their email by logging into the single sign-on portal (http://my.point.edu), entering their Point username and password, and then clicking on the “Student Email” icon. All official communications between students and the University must be conducted via a valid Point University student email address.
Point University provides modern, well-equipped computer facilities for student use. Computers are available in the Learning Commons, the Computer Lab, the Fine Arts Center and other points on campus in West Point and at off-site locations. The Computer Lab is located in the Learning Commons on the first floor of the Academic Center, and is available to all students. In the Fine Arts Center, students have access to a Mac lab. Additional computer kiosks are available around campus. Computers are connected to the Internet through the University’s network, with access to software for word processing, spreadsheets, databases, presentations, web browsing and interactive course materials.
All campus residences are equipped with network access to connect student personal computers to the Internet. Students are given instructions on how to log on to the campus network with their own passwords during orientations. Wireless Internet access is available in the Learning Commons, classrooms and other points on campus. Students can register for classes, check grades or transcripts and update their personal information online.
The Enrollment Services staff helps students assess institutional fit and assists them with application and admission processes. Students may talk with an Enrollment Specialist by telephone, email, video conference, or by appointment at a Point site (http://point.edu/admissions).
The Registrar Office assists students with course registration, course and schedule changes (“drop-add”), transfer of credit, transcript evaluation and requests, assessing and enforcing academic statuses (e.g. probation and suspension), appeals, graduation, and other academic functions. The Interim Registrar, Mr. Obie Killcreas, personally assists graduate students. Students may meet with a registrar by telephone, email, video conference, or by appointment (https://point.edu/registrar).
Financial Counseling and Services
Staff members from the Financial Aid and Student Accounts Offices provide students with individualized counseling and services The Director of Financial Aid, Mike Lage, personally assists graduate students. Students may meet with a financial aid counselor or student accounts representative by telephone, email, video conference, or by appointment at a Point University education site (https://point.edu/financialaid/studentaccounts).
Textbook services are offered through the Point University Store, powered by eFollett. Students may order texts and other course materials online through the Store’s website (http://www.point.edu/store) or from other vendors. New, used, or eBooks are available based on supplies. Books may be shipped directly to the student’s home, office, or other designated site or may be picked up in the Point University Bookstore. The Store also stocks Point apparel, school supplies, computer accessories, and a variety of other products.
Online library services are provided by the library staff. The library website provides a helpful overview of resources and services, including links to the library catalog and extensive online resources (http://intranet.point.edu/library).
Library Resources. In light of the fact that Point operates on multiple campuses and online, the University has adopted a philosophy that prefers electronic information resources over physical resources. Accordingly, the electronic resources are now considered the University’s primary collections, and the physical collection has been reduced to approximately 8,500 volumes housed mainly in the Learning Commons at West Point. The library staff has shifted its focus from development and maintenance of the physical collection to facilitating the use of electronic learning resources. Rather than maintain a library-centric system that depends on the direct provision of services only by library staff, Point has adopted a more decentralized approach. The Director of Library Resources and Assistant Librarian train the faculty, Educational Resource Center directors, and others to provide instruction and assistance to students in all locations and modalities.
The electronic collection grows each year with materials carefully selected to support Point’s academic programs. Students and faculty enjoy online access to (1) Galileo, a collection of over 200 databases, including many thousands of books, journals, reference works, and newspapers; (2) eBooks on EBSCOhost, featuring more than 148,000 electronic books in English across multiple disciplines; (3) the JSTOR scholarly journal archive devoted to history, literature, music, business, and science; (4) Films on Demand, which includes streaming video of nearly 7,500 titles; and (5) many other resources, tools, research guides, and tutorials. Students may also use the 8,500 physical books located on the West Point campus, along with smaller collections at certain other Point sites.
Students and faculty may access the electronic learning resources on campus or remotely from any off-campus location with an Internet connection. To gain access, they log into the library section of the Point Intranet with a University-issued login and password (http://intranet.point.edu/library).
Research Assistance. For assistance with research and reference questions, students may contact professional library staff. The Director of Library Resources (Mr. Michael Bain, M.L.S., M.Div.) serves as the primary resource for traditional and CGPS undergraduates at the West Point campus. The Assistant Librarian based in Atlanta (Mr. Richard Coleman, M.L.S.) serves as the primary resource person for CGPS students at other sites and online, including graduate students. Coleman’s responsibilities include providing research training for students in certain master’s courses. Students may meet with library personnel by telephone, email, video conference, or by appointment at a Point University education site (http://intranet.point.edu/library).
Point University’s mission and focus is helping students achieve academic success. Educational Resource Centers (ERCs) at the West Point and Atlanta sites provide a variety of support services. ERC staff members regularly visit other sites as well. Ms. Jessica Mazaheri, the ERC director, oversees all sites (Jessica.Mazaheri@Point.edu; 706-385-1480). The assistant director, Ms. Stacie Whalen oversees services for students in the College of Graduate & Professional Studies (SWhalen@Point.edu or Stacie.Whalen2@Point.edu; 404-460-2495). Students may meet with ERC personnel by telephone, email, video conference, or by appointment at a Point education site (http://point.edu/educational-resource-centers).
Examples of undergraduate services include:
- Help for new students adjusting to the academic and social demands of University life.
- Offering instruction and tools for effective time management, study, and testing skills.
- Assistance in the use of online course sites and Campus Nexus.
- Cooperating in academic advisement and course selection for at-risk students.
- Assisting with reasonable accommodations for students eligible for disability services (described below), and working with faculty and staff to meet those needs as appropriate.
- Providing Writing Lab support to students at any stage of the writing process, including proper usage of MLA and APA writing styles (https://point.edu/writing-center).
Standardized Testing (College Success and CLEP)
Point provides computer-based testing for the College Success Point University Enrollment and Placement Assessment and the College-Level Examination Program (CLEP). Students may make an appointment for testing by calling 404-460-2495 or emailing CLEP@point.edu. If the appointment cannot be kept, students are asked to call and reschedule, so that the time slot may be given to another person.
The registration cost for CLEP exams is $89 per exam. Students must pay for the CLEP test online at https://clepportal.collegeboard.org/myaccount prior to the day of the exam. CLEP students are required to print the registration ticket from the website. They must present a registration ticket and a photo ID upon arrival at the testing site.
A photo ID is required. Students with documented disabilities must submit that documentation to the director of the testing center, along with a request for auxiliary aid or services.
Point University’s Center for Calling and Career helps students identify and boldly pursue their callings, equips them to communicate their gifts to potential employers and organizations, and serves as a relational link between employers seeking students for internships and job opportunities.
Students can also set appointments to meet with a career services counselor by telephone, email, video conference or in person at a Point education site by emailing email@example.com. To join and begin preparing for their careers, students should go to the Center for Calling and Careers website (https://point.edu/students) or visit the Center for Calling and Career in room 147 of the Lanier Academic Center.
Point offers students personal counseling by trained professionals at three education sites—Atlanta, Peachtree City, and West Point. Services include, but are not limited to, psychological support and career counseling. Counselors also provide referrals to appropriate off-campus services. For more information, see the University website (https://point.edu/studentlife/counseling).
Point University offers disability services in compliance with the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973. The Director of Disability Services, who is based at Point’s main campus in West Point, determines reasonable accommodations for students with documented disabilities. She then communicates the approved accommodation to the student and the student’s instructors. The Educational Resource Center provides appropriate assistance with accommodations. For more information, see the Point University website (https://point.edu/disability) or contact Ms. Jessica Mazaheri, the Director of Disability Services and College Section 504 Coordinator, by telephone (1-706-385-1480) or email (Jessica.Mazaheri@Point.edu ). The website includes the application process for disability services, frequently asked questions, and the grievance policy and procedure.